Reading the Answers Before You Sign In
This FAQ exists because most messages we get each day are the same six or seven questions, and you should not have to sit in a chat queue to read an answer we already know. So we wrote them down. How to get back into your account when the OTP does not land on your phone. What to do when a bKash
cash-in shows as sent on your side but has not reached your wallet. Whether your session follows you from the phone to the browser, and what changes when you switch devices halfway through. Where to write when a cash-out looks stuck, and what we will ask you for before we check it. Each answer comes from the support desk that handles your
messages, so the wording matches what you will actually hear. Payment answers lean on the rails most of you use, bKash, Nagad and Rocket, with Upay and bank transfer named where they apply. Where an answer depends on your local law or eligible regions, we say so instead of pretending otherwise.
- bKash
- Nagad
- Rocket
- Upay